Virtual attendant by segment: lawyer, clinic, auto shop, snack bar and ISP
The same number with AI changes its job depending on the industry: lawyer triage, clinic and auto shop scheduling, snack bar orders or ISP inquiries.
By industry2 min read
Virtual attendant is a broad name. At Combot it's a number that the AI answers, with voice, plus a WhatsApp that responds. The device is the same. What changes from a law office to a snack bar is the job you ask it to do.
Law
The first contact is triage, not a consultation. The AI asks the area, whether there's a deadline and the phone number for a callback. It can book the conversation on the schedule. It doesn't say whether the person is entitled. The message goes to the office's WhatsApp. The script is in service for law offices.
Clinic, salon and auto shop
Here the job is scheduling. The AI checks the schedule, offers what's available and books. An auto shop asks for the car model and the problem. A clinic asks for the name and the type of appointment, without turning the call into a diagnosis. The guide is in scheduling by phone for clinics and auto shops.
Snack bar, pizzeria and delivery
The AI takes the order, repeats it and sends it to the WhatsApp of whoever is preparing it, with the link to call the customer. The customer receives the summary. The team is the one who confirms price and time estimate. The step by step is in attendant for snack bars and restaurants.
Auto parts
The call is almost always about a part: the car, the year, the part and the quantity. The AI notes it and sends it to the salesperson, who closes the price on WhatsApp. The detail is in selling auto parts by phone and WhatsApp.
ISP and carrier
The customer calls to find out about a plan, a bill or whether the connection dropped. If the number points to the system, such as App Ora or SGP, the AI answers with what the system returns. If it doesn't point to it, it provides what's in the text, takes a message or opens the schedule. It's in attendant for carriers and ISPs.
Other industries
The same number handles other jobs, with that business's script:
- A virtual receptionist supports different businesses; clinics and opticians can book appointments and exams.
- Salon, gym and school book times and provide what's written.
- Real estate agency and hotel note the interest and the team confirms the availability.
- Veterinary clinic, pharmacy and accounting firm don't give an opinion: they note it and pass it on.
- Technical support and construction materials send the order via WhatsApp.
Anyone who wants the old number to stay on the card uses call forwarding. The price is in how much an AI phone costs.
What doesn't change
- The voice is Gemini's, in Portuguese, on the Combot server.
- Price, rule and product are the ones the company wrote. The AI doesn't make things up.
- What needs a person goes to the team's WhatsApp, with the caller's phone number.
- Outside business hours, it says when you open or takes a message, depending on the configuration.
A number costs R$ 399 per month, including the number and 500 minutes. Those who write instead of calling use the WhatsApp bot or the WhatsApp agent.