Second copy, repair, unblocking and plan sales handled by the AI, integrated with your system.

On the phone and on WhatsApp, the AI queries the provider's system (App Ora or SGP) during the service and resolves on its own what floods your call center on due dates.

Integrates with App Ora and SGP · no lock-in

My internet was cut off, I'm going to pay now.

Got it! Could you give me the account holder's CPF, please?

123.456.789-00

Found it, Marcos. I've released it on trust: the connection comes back in a few minutes. I sent you the second copy with Pix on WhatsApp.

Looked up the customer in SGP by CPF

Released the contract on trust

Sent the 2nd copy with Pix on WhatsApp

All integrated

The same integration applies to all three: the call, the WhatsApp bot and the AI agent answer knowing who the customer is.

App Ora

Management system for internet providers

Paste the Combot key into the Ora App and you're done: the AI finds the customer, sends the 2nd copy, checks and repairs the connection, releases on trust, opens a ticket and sells a plan — on the phone and on WhatsApp.

SGP (TSMX)

Management system for internet providers

In the Combot panel, enter the URL, the token and your SGP's app: 2nd copy with Pix, release on trust, connection status and billing schedule.

Use another system? See the partners and the integration via API.

The due date, sorted

The path that today takes an agent several minutes, done by the AI during the call.

• Step 1The customer calls with no internet“My internet is down, I'm going to pay now.” The AI answers right away, no queue.

• Step 2The AI checks the SGPAsks for the CPF, finds the contract and sees that the internet is blocked due to non-payment.

• Step 3Releases on trustWith the customer's request, it releases it in the SGP and lets them know the connection will be back in minutes.

• Step 4Sends the Pix on WhatsAppThe 2nd copy with the boleto line and the Pix copy-and-paste arrives on the WhatsApp of whoever called.

Open invoice

00020126580014br.gov.bcb.pix0136…

Billing schedule

On the AI Phone and on WhatsApp, with the same integration.

Finds the customer by CPF or CNPJ

Name, contracts, plan and the status of each one, before answering.

2nd copy with Pix

Boleto line and Pix copy-and-paste of the open invoice, straight to WhatsApp.

Release on trust

The blocked customer asks and the AI releases it in the SGP, without anyone on the team.

Contract status

Checks whether the contract and the internet are active or blocked before logging the case for the technician on WhatsApp.

Billing schedule

Reminders on WhatsApp before and after the due date, on the days and at the time you choose.

New plan sale

Whoever wants to sign up hears your plans, and the potential sale with the address goes to sales.

Setup

With the Ora App: paste the Combot key into the Ora App and you're done. With the SGP, these are the steps:

• 1In the Combot panel, open Integrations → SGP.That's where all the integrations for your account are.

• 2Enter your SGP's URL, the token and the URA API app.Your SGP generates the token and the app. The credentials are encrypted.

• 3Test with a customer's CPF.The screen shows what the AI will see: name, contracts and status.

• 4If you want, turn on the billing schedule.Choose the days, the time and the reminder text.

Yes. The AI Phone and the AI service on WhatsApp work with the Ora App and with the SGP. In the Ora App you just paste the Combot key: it connects on its own, and the AI finds the customer, sends the 2nd copy, repairs the connection, releases on trust, opens a ticket and sells a plan.

In the panel, under Integrations → SGP, enter your SGP's URL, the token and the URA API app. Then test with a customer's CPF. The credentials are encrypted.

It uses the SGP's own release on trust, with the rules your SGP already applies. If the SGP refuses, it lets the customer know and logs it for the team.

For security, on the phone the 2nd copy goes to the WhatsApp of the number the person is calling from.

Yes. It's the same integration: on the AI Phone during the call, and on WhatsApp with the AI Bot or in the bot flow.

You choose the days relative to the due date (e.g., 3 days before, on the day, 5 days after), the time and the text. The reminder goes out via the connected WhatsApp.

Create the account, connect the Ora App or the SGP under Integrations and make the first test call with a customer's CPF.