Combot · AI Phone
Help center
Step by step
Start here: Combot in 2 minutes
What Combot does and the right order to get everything working.
Plans and pricing
Free, Unlimited Bot, Bot with AI and Phone with AI: what each one includes.
The dashboard
The day's summary: conversations, replies this month and what needs attention.
Connect WhatsApp (QR Code)
Use the number you already have: scan a QR Code with your phone, just like WhatsApp Web.
Multiple WhatsApp numbers, each with its own service
One sales number with the bot, another support number with an AI agent.
Official WhatsApp (Meta API): when to use it
Advanced option, for a new number that doesn't have WhatsApp yet.
Website chat
Add Combot's service as a chat widget on your website.
Step by step: get the bot answering
From a ready-made bot for your industry to it answering on your WhatsApp.
Create the bot with AI (the easiest way)
Answer 5 questions and the AI builds the entire flow for you to review.
The bot editor: steps, menus and submenus
Build the conversation path: message, menu, capture data, catalog, order and more.
Catalog and orders via WhatsApp
The bot shows your products, builds the order with payment and change and notifies the team.
Create and configure an AI agent
What it does, how it talks, what it can answer and which customer data it collects.
One agent per number
Create more than one agent and link each one to a different WhatsApp.
Train the AI with your business
Files, questions and answers and texts: the AI only talks about what's here.
Test the AI before going live
Ask as if you were a customer and see the answer right away.
AI Phone: get the number
Choose a number with your city's area code, pay with Pix and the AI starts answering.
Build the answering setup with the AI
Tell (or say) what your company does and the AI fills everything in for you to review.
What the number does: sell, book appointments, take notes or inform
Choose the AI's job on the call and where the result goes.
Select the calendar, services and products for each number
Register services or products in the configuration window and choose what each phone offers.
Voice, greeting and company information
Choose the voice and write what the AI needs to know about your company.
Business hours and after hours
When the AI answers and what happens when people call while the company is closed.
Received calls: summary and conversation
See each call with the summary, what the AI noted and the full conversation.
Monthly minutes, pausing and canceling the number
How much has been used, how to pause and the refund for those who cancel early.
Phone answered with your system's data (ERP)
The AI answers with Combot's voice, but looks things up and resolves them in your system — as in SGP.
Recover abandoned cart (Shopify)
The AI calls whoever abandoned the purchase in your Shopify store.
Orders and appointments
All WhatsApp and phone orders in one place, with their progress.
Set up the calendar
Where it is, the hours, who serves and how the time is booked — in 2 minutes.
Calendar services: duration and price
Each service with how long it takes and how to talk about the price.
Book, reschedule and confirm times
What the team does in the calendar and what the client receives on WhatsApp.
Conversations: the team replying
The service queue, replying, internal notes, canned replies and closing.
Hand the conversation over to a person
How the bot and the AI hand the client over to the team, with the history.
Clients / Leads: funnel and follow-ups
Every contact becomes a lead with name, phone and interest. Mark follow-ups and export.
Reports
Conversations, resolution rate, AI replies and leads for the month.
API: connect Combot to your system
Just the API key. To only send messages, you don't need anything else.
SGP for internet providers
2nd copy of the bill with Pix, trust release, connection status and billing schedule.
Paying, invoices and subscribing to a plan
Pix or card, when the invoice arrives and what happens if it is overdue.
Stop renewing (cancel the plan)
The plan is valid until the end of the paid month and then the account returns to Free.
Team and permissions
Add agents and choose what each one can see.
Contact support (tickets)
Open a ticket and follow the reply in the panel.
Security and privacy (LGPD)
How we protect data and how to delete customer data.