WhatsApp agent and menu bot: what each one does

In everyday life people mix up the names: robot, bot, agent. At Combot there are two products on WhatsApp, and a third on the phone. This article separates the two on WhatsApp, with what each one does and how much it costs.

The long comparison, with a test to decide by looking at your conversations, is in AI bot or menu bot. Here the focus is the name people search for: WhatsApp agent.

Menu bot

The WhatsApp bot shows options you wrote. The person chooses 1, 2 or 3 and gets the ready-made reply. It works for hours, address, a short menu and "talk to the team".

It's predictable: it answers what you wrote, always. It doesn't understand "do you deliver to Jardim América?" if that isn't an option. It's free up to 500 replies and R$ 49 per month for unlimited.

WhatsApp agent

The agent is the AI Bot. The person writes the way they want. The agent reads, understands the intent and replies with the company's texts: hours, product, policy, frequently asked question. When it isn't in the text, it passes it to the team with the history.

It costs R$ 79.90 per month. No programming needed. Training is text in the panel. API and webhook are for those who want to connect another system.

Which one to choose

• Few questions, always the same: menu bot.
• The person writes in a thousand ways and you have plenty of text to teach: agent.
• Both can exist. The menu takes the simple path. The agent takes the free-form sentence.

And calls?

The phone is another channel. The person calls, the AI answers with voice and, if it's an order, sends the summary to the team's WhatsApp. The WhatsApp agent doesn't replace that call. It serves those who have already written. Both hand the case to the same team. Voice ordering is in attendant for snack bars. The voice number is in AI Phone.