Combot

Virtual attendant for construction material stores

The AI records the material, the quantity and whether it is delivery or pickup, and sends the order to the salesperson's WhatsApp. The store is the one who confirms the price and shipping.

By industry1 min read

Combot team

Bag of cement and bricks next to a phone and a WhatsApp order with quantity and address.

At the material store, the salesperson is in the yard when the phone rings. The call is an order: ten bags of cement, sand, a quantity of flooring, delivery to a construction site.

What the AI notes

  1. The material, as the person says it.
  2. The quantity and the unit: bag, meter, box, thousand.
  3. Delivery or pickup.
  4. The construction site address, if it is delivery, and a reference point.
  5. Name and phone number of the recipient.
  6. The payment method, if the person says it.

It repeats the order before recording it. The summary arrives on the salesperson's WhatsApp, with a link to call, and the customer receives a copy. The order also appears on the dashboard.

The phone order appears in Orders. The example does not use a real customer. Portuguese interface, using fictional demonstration data.
The phone order appears in Orders. The example does not use a real customer. Portuguese interface, using fictional demonstration data.

Price and shipping

Cement prices change, delivery depends on the neighborhood and the truck, and the AI can't see stock. The script says the store confirms the price, the timeframe, and whether the quantity is available. The AI doesn't close the order as paid. The same limit applies to the snack bar order and to auto parts.

A job that needs a quote with measurements, rather than a fixed item, becomes a message for the salesperson, not something the AI makes up.

The number costs R$ 399 per month, with 500 minutes. Anyone who calls on Saturday reaches the AI if the number is active at that time.

Virtual attendant for construction material stores | Combot