Terms of Use

Last updated: July 15, 2026

1. Acceptance of the terms

By creating an account and using the Combot platform ("Platform"), you agree to these Terms of Use. If you do not agree, do not use the services.

2. Description of the service

Combot is a WhatsApp service platform with automated bots and artificial intelligence, available on a subscription model (SaaS). The WhatsApp connection is made through the official WhatsApp Business Platform API (Meta Cloud API); the service AI may use artificial intelligence providers contracted and administered by Combot. The service allows you to configure conversation flows, integrate AI agents, manage conversations and also integrate your own systems via API and webhooks.

When using the API/webhooks, the company is responsible for the systems to which it directs the data and for complying with Meta's policies and applicable legislation.

3. Proper use

It is forbidden to use the Platform for:

Sending spam or unsolicited bulk messages;

Engaging in illegal activities, scams or fraud;

Violating the WhatsApp / Meta Terms of Use;

Collecting third-party data without consent;

Any activity that harms other users or the Platform's infrastructure.

Non-compliance may result in immediate suspension of the account without prior notice.

4. Account and responsibility

You are responsible for keeping your password confidential and for all activities carried out on your account. Notify us immediately of any unauthorized access via the email suporte@combot.com.br.

5. Plans, payments and cancellation

Combot offers a Free plan (no cost, with limited features) and a paid Bot with AI plan, charged on a recurring monthly basis. Cancellation of the paid plan may be requested at any time; access is maintained until the end of the period already paid. There is no refund for partial periods, except for proven technical failure on our part. The amounts and limits of each plan are those shown on the plans page.

6. Intellectual property

All Platform content (code, design, logo, texts) is the exclusive property of Combot. Data entered by users (conversations, contacts, settings) belongs to the user themselves.

7. Availability and support

We strive to keep the Platform available 24 hours a day, but we do not guarantee 100% uptime. Scheduled maintenance will be announced in advance. Support is provided by email and chat during business hours (Mon–Fri, 9am–6pm, Brasília time).

8. Limitation of liability

Combot is not liable for indirect losses arising from the use or inability to use the Platform, including loss of business, data or lost profits.

9. Changes to these terms

We may update these Terms periodically. When we make significant changes, we will notify you by email or within the Platform. Continued use after notification implies acceptance of the new terms.

10. Governing law

These Terms are governed by the laws of the Federative Republic of Brazil. The courts of the district of Brasília/DF are elected to settle any disputes.

Questions? Contact us at suporte@combot.com.br.