The team can also book through the Calendar: Book time, with the name, the WhatsApp, the service and one of the Available times. Outside the available times, use Book outside available times (squeeze-in).
When opening a time: Confirm, Reschedule, Served, Client no-show, Resend confirmation or Cancel time.
✅ Time confirmed! Cleaning — Friday, 10/24, at 2 PM Clínica Sorriso · Rua A, 100 Need to change it? Reply RESCHEDULE or CANCEL.
On the eve, at 6 PM, the client receives the reminder: “Reply 1 to CONFIRM, 2 to RESCHEDULE or 3 to CANCEL.” Their reply updates the calendar right away.
Illustrations with fictional data. No real customer data is used.