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Hand the conversation over to a person

How the bot and the AI hand the client over to the team, with the history.

  • In the bot: use the Transfer to agent step and choose the person (or Any available agent).
  • In the AI: with Allow automatic transfer to human, it transfers when the client asks or when it doesn't know how to answer.
  • Manually: in Conversations, anyone on the team can reply; the conversation becomes theirs.

Illustrations with fictional data. No real customer data is used.

Hand the conversation over to a person | Combot